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Geplaatst op: 09-03-2020

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IT Support Engineer

Bedrijf Julius Clinical
Locatie Zeist
Dienstverband Full Time

Our IT Solutions & Services department

IT plays a key role within Julius Clinical. We offer various IT solutions and services to support our clients in conducting clinical trials. The IT department (7 Fte) consists out of 2 teams; the Technology & Services team that looks after our infrastructure and providing end-user support, and the Information & Solutions team looking after our business applications and business intelligence. You will report to the Head of IT.

Our customers are highly skilled within their field of expertise and rely heavily on our technology platform, efficient IT services and an outstanding customer experience, yet also digital innovations that make a real difference for our clients. To enable business success, we are aiming for strategic yet flexible IT solutions and services that align well with business priorities.

Things you and the team will focus on to ensure our high standards

Operational Excellence: Providing efficient IT services and support; Delivering projects on time and with high quality; Adoption of best practices and maturing our processes; Measuring success and looking for continuous improvement; Enhancing our technology and services support model

Strategic Platform; Rationalizing infrastructure to align with our strategy; Simplification, reducing complexity and overhead (waste); Improving integration between systems and processes; Minimizing any risks that could impact business operations; Ensuring compliance and a secure technology platform

Business Success; Increasing our business knowledge to provide the best solutions; Improving the visibility of our solutions and services with the business; Sustaining a culture focused on business value and productivity

Your daily tasks will be

  • Receiving an answering and/or resolving users’ questions or issues directly as much as possible (via Service Desk Portal)
  • Monitoring the progress of tickets and taking appropriate actions
  • Accepting and coordinating escalations
  • Identifying and documenting structural issues
  • Monitoring and managing the Service Desk Portal
  • Contribute to improving the operational functioning of the IT Service Desk
  • Working on projects for IT infrastructure and system implementation or changes
  •  participating in the implementation of standard technology projects and in change management process.
What we are looking for in you
  • Education (MBO -HBO level) in Computer Science, Information Technology, or related field;
  • 2+ years’ experience as an IT Support Technician, Infrastructure Analyst or similar;
  • Verbal and written communication skills in both Dutch and English;
  • Great team player as well as able to work independently;
  • Ability to handle multiple assignments and timelines;
  • Result oriented, objective driven, self-motivated;
  • Analytical and problem-solving skills;
  • Industry certifications such as; ITIL, MCSA, A+ or similar;
  • Experience in the infrastructure space such as; Microsoft technologies including Cloud (365), VMware, Linux, Storage, Databases, Network Switches, Firewalls, Proxy and VPN;
  • Flexible working hours.


What we are offering
  • A competitive salary in line with the industry;
  • An open culture in an innovative environment with lots of inspiring colleagues;
  • You will be trained / coached on the job;
  • Good working conditions;
  • Travel reimbursement and a pension plan;
  • 30 leave days (pro rata for part-time workers);
  • A laptop and a smartphone (iPhone) with subscription;
  • Professional development opportunities.


We are located
  • In a beautiful monumental building, close to Slot Zeist
  • Close to public transport e.g. busses and train station Driebergen-Zeist


How to apply?

Interested in this position? Send your CV and motivation to vacancies@juliusclinical.com.



If you have any further questions, you can call Eric Houtman (Head of IT) or Chantal van der Meeren (Recruiter) 030-6569900 or send an email to vacancies@juliusclinical.com.


Agency or sales calls are not appreciated.


Our Company

Julius Clinical manages global clinical drug trials that will have a major impact on medicine and make a real difference to people’s lives around the world.  Our unique combination of scientific leadership and operational excellence ensures that the data obtained from the trials is of the highest quality.

This type of demanding research requires more than a ‘one-size-fits-all’ approach. Through our unique fusion of scientific leadership and operational excellence, we take a creative, credible, and smart approach to research. We share risks and responsibilities with our partners, and have the flexibility to respond effectively to the ongoing challenges of innovative clinical trials. Our partners include leading biopharmaceutical and medical device companies, as well as academic investigators. Our internationally recognised key opinion leaders are actively involved in the design, conduct, and interpretation of clinical trials. This scientific expertise and credibility, combined with personal links to peers around the world, means that our company has a truly global reach and sector-leading reputation.

At our beautiful headquarters in Zeist, The Netherlands, there are currently 110 employees: some are physicians, some are acknowledged experts in their field of scientific or medical expertise, most have business acumen, and all are dedicated to improving healthcare for people everywhere. At Julius Clinical we recognise that our employees are our capital. Our company culture can be described as dynamic, open, co-operative, motivational, collegial, and inspirational.

Working at Julius Clinical is all about improving healthcare. Our vision is:

To improve healthcare for everyone with clinical research that is deeply rooted in academic medicine and through operational excellence.

At Julius Clinical, we work hard we work together, we challenge each other on the ‘way it has always been done’, and we look for creative ways to develop and conduct trials so that our clients have the best possible results. But most of all, we share a passion for using Science to better the lives of people around the world.

Join us and share the passion.

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